I-line Graphics Terms and Conditions

Statement

These Terms and Conditions form the agreement between the client (“the client”, “you” or “your”) and I-line Graphics (“I-line Graphics”, “we”, “us” or “our”) for the supply of signage, graphics, design, print, installation and related products and services.

By accepting a quotation, approving artwork, placing an order, requesting work to commence, paying a deposit or invoice, or otherwise instructing us to proceed, you confirm that you have read, understood and accepted these Terms and Conditions.

1. Services Provided

I-line Graphics provides signage design, manufacture, print, vinyl graphics, window films, vehicle graphics, installation and other related products and services as agreed with the client.

The exact products, services, specifications, quantities and installation requirements will be those set out in the relevant quotation, invoice, artwork approval or other written agreement.

All products and services supplied by us are subject to these Terms and Conditions unless otherwise agreed by us in writing.

2. Quotations, Orders and Payments

All orders for products or services must be confirmed and accepted by I-line Graphics before work begins.

Prices are as quoted and agreed with the client and are subject to any applicable taxes, delivery charges and other agreed costs.

Quotations are based on the information, measurements, specifications and requirements available to us at the time. Where the scope of work changes, additional charges may apply.

Payment terms will be stated on the quotation or invoice.

For invoices under £450, full payment is required before production commences unless otherwise agreed in writing.

For orders over £450, payment may be made in full upfront or, where agreed, split 50/50. A 50 percent deposit is required before production begins, with the remaining 50 percent becoming payable upon completion.

Unless an earlier payment date or payment stage is stated on the quotation or invoice, all invoices must be paid in full within 30 calendar days of the invoice issue date.

I-line Graphics reserves the right to suspend design, production, installation, delivery or any further work where an agreed payment becomes overdue.

For business customers, overdue payments may be subject to statutory interest at 8 percent above the Bank of England base rate together with the applicable fixed late payment compensation permitted under the Late Payment of Commercial Debts legislation:

• £40 for debts up to £999.99
• £70 for debts between £1,000 and £9,999.99
• £100 for debts of £10,000 or more

Where permitted by law, reasonable additional costs incurred in recovering an overdue commercial debt may also be charged.

For private consumers, reasonable costs arising from overdue or missed payments may only be recovered where permitted by law.

Any additional work, amendments, products or services requested after the original quotation has been accepted may incur additional charges. These will be discussed with the client before the additional work proceeds.

3. Artwork, Proofs and Client Approval

Where artwork, designs, proofs, layouts, renders or visual mockups are supplied for approval, the client is responsible for carefully checking all details before approval is given.

This includes, but is not limited to:

• spelling and grammar
• names, dates and telephone numbers
• addresses and contact details
• prices and promotional information
• dimensions and quantities
• colours and design content
• QR codes, web addresses and social media details
• logos, images and branding
• positioning and general layout

Approval of artwork confirms that the client is satisfied with the content and authorises I-line Graphics to proceed to production.

Once artwork has been approved, I-line Graphics will not normally be responsible for errors or omissions that were present and reasonably visible within the approved artwork.

This does not apply where the final product materially differs from the approved artwork as a result of an error made by I-line Graphics.

Changes requested after artwork approval may incur additional design, production, material or installation charges and may affect the expected completion date.

Any mockups, renders or preview images supplied are illustrative only and should not be relied upon as an exact representation of physical scale, positioning, finish or installation conditions unless expressly stated otherwise.

Colours displayed on screens may differ from printed or manufactured colours due to differences between monitors, printers, inks, materials, lighting and manufacturing processes. Reasonable colour and material variations will not by themselves constitute a defect.

4. Client Supplied Artwork, Content and Third Party Rights

Where the client supplies artwork, logos, photographs, images, text, fonts, trademarks, brand assets, designs, files, instructions or other content for reproduction, the client is responsible for ensuring that they have all necessary rights, licences, permissions and authority to use and reproduce that material.

By supplying such material to I-line Graphics, the client confirms that its use by I-line Graphics for the purpose of completing the agreed work will not knowingly infringe any copyright, trademark, design right, privacy right or other third party right and will not breach any applicable law.

I-line Graphics is entitled to rely upon materials and instructions supplied or approved by the client and is not required to independently investigate or verify the ownership, licensing, accuracy or legal status of client supplied content.

We reserve the right to refuse to reproduce any material that we reasonably believe may be unlawful, infringing, offensive or otherwise inappropriate.

For business clients, the client agrees to indemnify I-line Graphics against reasonable losses, damages, claims, liabilities and legal or professional costs arising directly from a third party claim relating to artwork, content or instructions supplied by the client, except to the extent that the claim results from an unauthorised alteration, negligence or wrongful act by I-line Graphics.

Nothing within these Terms and Conditions prevents any third party from exercising rights they may have under applicable law, nor does it exclude any liability which cannot lawfully be excluded.

5. Production, Materials and Delivery

We will make reasonable efforts to meet agreed production, completion and delivery timescales.

Unless expressly agreed otherwise in writing, production, installation and delivery dates are estimates and are not guaranteed.

Delays may occur due to material availability, supplier delays, courier delays, weather, equipment failure, site conditions, client changes, artwork approval delays or circumstances outside our reasonable control.

Where a particular material becomes unavailable, we will discuss any reasonable alternative with the client before making a material substitution that materially affects the agreed product.

Minor variations in colour, finish, texture, dimensions, positioning or manufacturing tolerance may occur as part of normal signage, print and graphics production and will not constitute a defect where they do not materially affect the appearance or intended use of the product.

Risk in physical goods passes to the client when the goods are delivered to the client or collected by them, subject to any mandatory consumer rights that apply.

All physical goods supplied remain the property of I-line Graphics until payment for those goods has been received in full.

6. Installation, Removal and Site Conditions

Where installation services are included, I-line Graphics will install the products at the agreed location using reasonable care and skill.

The client is responsible for providing safe, suitable and clear access to the installation area at the agreed time.

Unless expressly included within our quotation, the client is responsible for obtaining any necessary landlord, property owner, planning, advertising, building, site or other permissions required for the installation.

The client must make us aware of any known hazards, concealed services, fragile surfaces, specialist coatings, structural concerns or other relevant site conditions before work begins.

Before carrying out installation or removal work, we will discuss any significant concerns that are reasonably identifiable and relevant to the proposed work.

Certain surfaces, including painted walls, plaster, glass, existing signage, vehicle paintwork, wall coverings, window films and other substrates may be aged, damaged, weakened, poorly bonded or otherwise susceptible to damage during installation or removal.

Where such conditions exist and have not been caused by I-line Graphics, we cannot guarantee that graphics, signage, adhesive, paint, films or other products can be installed or removed without affecting the underlying surface.

I-line Graphics will not be responsible for pre existing damage or deterioration, or for damage that results directly from an unsuitable, defective or deteriorated substrate that could not reasonably have been identified before work commenced.

Nothing in this section excludes responsibility where damage has been directly caused by a failure by I-line Graphics to exercise reasonable care and skill.

We may agree to install signage, graphics or materials manufactured or supplied by a third party. Where we do so, we cannot accept responsibility for manufacturing defects, incorrect dimensions, artwork errors or material faults inherent in externally supplied products, although we remain responsible for carrying out our own installation service with reasonable care and skill.

Maintenance, alteration, removal and repair services following installation are available by agreement and may be subject to additional charges.

7. Inspection, Defects and Issues

Clients are encouraged to inspect completed work as soon as reasonably possible and notify I-line Graphics promptly if there are any apparent concerns.

Any notification should include sufficient information, and photographs where appropriate, to allow us to assess the issue.

We must be given a reasonable opportunity to inspect and, where appropriate, remedy any issue for which I-line Graphics is responsible.

Approval of completed work on site does not remove any statutory rights available to a consumer and does not prevent a client from reporting a defect that could not reasonably have been identified at the time of inspection.

Normal wear and tear, accidental damage, misuse, improper cleaning, vandalism, damage caused by third parties, modifications by others or deterioration resulting from unsuitable underlying surfaces will not normally constitute a defect in the products or services supplied by I-line Graphics.

8. Changes and Cancellations

Requests to change or cancel an order should be made in writing as soon as possible.

Once design work, ordering of materials, printing, manufacturing or other production has begun, the client may be responsible for reasonable costs already incurred as a direct result of the order.

Products made to the client's specification, including personalised signage, custom printed products, cut vinyl and other bespoke goods, may not be capable of cancellation once production has commenced, subject always to any statutory rights that apply.

Where a private consumer has a statutory cancellation right, nothing in these Terms and Conditions removes or restricts that right.

Where a consumer expressly requests that a service begins during an applicable statutory cancellation period, the consumer may be required to pay a reasonable proportion of the agreed price for services already provided if they subsequently exercise a right to cancel, where permitted by law.

9. Intellectual Property

Copyright and other intellectual property rights in original concepts, design proposals, proofs, templates, production files and working files created by I-line Graphics remain with I-line Graphics unless ownership is expressly transferred in writing.

Once the agreed price has been paid in full, the client may use the final supplied design or product for the purpose for which it was commissioned.

Editable artwork, source files, templates, design files or production files are not automatically included unless specifically stated within the quotation or otherwise agreed in writing.

Any intellectual property belonging to the client or a third party remains the property of its respective owner.

I-line Graphics reserves the right to photograph completed work and use images of completed projects for our portfolio, website, social media and promotional materials unless the client asks us in writing not to do so.

Where photographs may contain confidential, private or sensitive information, reasonable steps will be taken to avoid displaying such information without permission.

10. Consumer Rights

Nothing within these Terms and Conditions is intended to exclude, restrict or reduce any legal rights available to consumers.

Where the client is acting as a consumer, goods must meet the standards required by applicable consumer law and services will be performed with reasonable care and skill.

If any provision within these Terms and Conditions conflicts with a mandatory consumer right, that mandatory right will take priority.

11. Limitation of Liability

I-line Graphics will not be responsible for losses caused by circumstances outside our reasonable control or by inaccurate information, measurements, instructions, artwork or materials supplied or approved by the client.

For business clients, I-line Graphics will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of anticipated savings arising from the supply of products or services, to the extent permitted by law.

Any limitation or exclusion of liability contained within these Terms and Conditions applies only to the extent permitted by law.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded or limited.

Nothing within this section removes or restricts the statutory rights of a consumer.

12. Suspension and Termination

I-line Graphics may suspend work where:

• an agreed payment is overdue
• necessary information or approval has not been provided
• the site is unsafe or inaccessible
• continuing the work would reasonably create a safety, legal or regulatory concern
• the client commits a serious breach of the agreement

Either party may terminate an ongoing service by providing written notice where appropriate.

Where an order is terminated or cancelled, the client remains responsible for reasonable sums due for work completed, bespoke goods produced, non recoverable materials purchased and other reasonable costs incurred before termination, subject to applicable consumer law.

Termination does not affect any rights or obligations that arose before termination, including outstanding payment obligations.

13. Force Majeure

I-line Graphics will not be liable for delay or failure to perform an obligation where the delay or failure is caused by circumstances genuinely outside our reasonable control.

These circumstances may include severe weather, supplier or material shortages, transportation disruption, equipment failure, power or communications outages, fire, flooding, industrial action, government restrictions or other comparable events.

Where such an event occurs, we will make reasonable efforts to minimise disruption and resume the affected work when reasonably possible.

14. Governing Law

These Terms and Conditions and any agreement between the client and I-line Graphics are governed by the laws of England and Wales.

Nothing in this provision removes any mandatory rights available to consumers concerning the courts or laws applicable to them.

15. Entire Agreement and Variations

These Terms and Conditions, together with the applicable quotation, invoice, artwork approval and any other written terms expressly agreed between the parties, form the agreement relating to the relevant order.

Any amendment to the agreed work, price or specification should be confirmed in writing.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

By accepting a quotation, approving artwork, placing an order, requesting work to commence, paying a deposit or invoice, or otherwise instructing I-line Graphics to proceed, the client acknowledges that they have read and accepted these Terms and Conditions.

Clients should raise any questions regarding these Terms and Conditions before work commences.

Last updated: September 2026