Terms and Conditions
STATEMENT
These Terms and Conditions are an agreement between the client and I-line Graphics ("the company") This Agreement sets forth the general terms and conditions of your use of the signage products and services provided by I-line Graphics
1. Services Provided
We provide signage design, manufacture, installation, and related services as agreed with the client. All services supplied by us are subject to these Terms and Conditions unless otherwise agreed in writing.
2. Orders and Payments
All orders for products or services must be confirmed in writing and accepted by us before work begins. Prices are as quoted and agreed with the client and are subject to applicable taxes and fees.
Payment terms will be detailed on the invoice.
For invoices under £450, full payment is required before production commences.
For invoices over £450, payment may be made in full upfront or split 50/50, with 50 percent payable before production begins and the remaining 50 percent due upon completion.
Any additional work, changes, or services requested after the original agreement may incur extra charges. These will be discussed and agreed before proceeding.
By accepting a quotation, approving artwork, requesting work to commence, or making payment, the client confirms acceptance of these Terms and Conditions.
3. Design Approval
The client is responsible for carefully reviewing and approving all design proofs before production or installation begins. Once a design has been approved, we are not responsible for errors or omissions.
Any changes requested after approval may result in additional charges and may affect production or installation timescales.
Any visual mockups, renders, or preview images supplied are for illustrative purposes only and may not represent exact sizing, proportions, colours, positioning, finishes, or installation conditions.
Due to differences in screen displays, print processes, materials, and lighting conditions, colours shown on digital proofs, mockups, or previous works may vary slightly from the final produced product. Minor variations shall not be considered a defect.
4. Production and Delivery
We will make reasonable efforts to meet agreed production and delivery timescales. Any delivery or completion dates provided are estimates only and may be affected by factors outside of our control.
Risk of loss or damage to products passes to the client upon delivery.
All goods, signage, artwork, and materials supplied remain our property until paid for in full.
5. Installation and Access
Where installation services are included, we will install the products at the agreed location. The client must provide safe and clear access to the site and ensure compliance with any relevant regulations, permissions, or requirements.
Prior to carrying out any installation, removal, or fitting works, we will discuss the proposed works with the client and liaise regarding any areas of concern, existing conditions, or potential risks associated with the installation process.
Where concerns are identified prior to installation or removal, these will be communicated to the client before works proceed.
While every reasonable care is taken during installation and removal works, certain surfaces, paint finishes, existing signage, vinyl, window films, wall coverings, or substrates may be aged, weakened, poorly bonded, or otherwise susceptible to damage during removal or installation. By proceeding with the works, the client acknowledges and accepts this risk.
We cannot guarantee that existing graphics, signage, paint, wall coverings, or window films can be removed without damage to the underlying surface.
We shall not be held liable for any damage, peeling, lifting, cracking, paint removal, glass breakage, surface marking, adhesive residue, or other issues that may occur as a result of installing, removing, or replacing signage, vinyl graphics, window films, or related materials where such damage is due to the condition, age, or nature of the existing surface or installation area.
We may install signage produced by third parties, however we cannot accept responsibility for manufacturing defects, artwork issues, or design faults with externally supplied items.
Upon completion of installation or works, the client will be given the opportunity to inspect the completed work. Verbal confirmation, approval on site, continued use of the installed products, or absence of reported issues within a reasonable timeframe shall be considered acceptance that the work has been completed satisfactorily.
Maintenance or repair services are available on request and may be subject to additional charges.
6. Intellectual Property
All intellectual property rights in designs, artwork, and materials produced by us remain our property unless otherwise agreed in writing. The client may not copy, modify, or reproduce designs without prior written consent.
We reserve the right to use images of completed work for marketing and promotional purposes unless the client notifies us in writing at the time of order.
7. Limitation of Liability
We shall not be liable for any indirect or consequential losses, including loss of profit, business, or opportunity, arising from the supply of our products or services.
Our total liability in relation to any claim arising from the services supplied shall not exceed the total amount paid by the client for those services.
8. Termination
Either party may terminate services by providing written notice. Upon termination, the client remains responsible for payment for all work completed up to the termination date.
We reserve the right to refuse or terminate services immediately in cases of non payment, breach of agreement, or unreasonable conduct.
Termination does not affect any rights or obligations accrued prior to termination, including payment obligations and limitations of liability.
9. Force Majeure
We shall not be liable for delays or failure to perform obligations due to events outside of our reasonable control, including but not limited to adverse weather, supplier delays, transportation issues, equipment failure, illness, power outages, or acts of God.
10. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Kingdom.
11. Entire Agreement
These Terms and Conditions constitute the entire agreement between the parties and supersede any previous agreements or understandings, whether written or oral.
By engaging our services, confirming works, or settling an invoice, you acknowledge that you have read, understood, and accepted these Terms and Conditions. Our Terms and Conditions are provided at the point of invoicing. Any queries should be raised prior to work commencing.
Last updated: May 2026